Operations Manager

An exciting opportunity has arisen for an Operations Manager to join Watertrain, a specialist training and apprenticeship provider. This role is an active member of the organisations senior leadership team and is responsible for developing and coordinating the provision of services, working with other functions within the business – primarily quality and data management.

The individual will have a strong understanding of apprenticeships and be effective in engaging with businesses and responding rapidly to their training needs. They will inspire and motivate staff and learners to achieve, ensuring that the Company continues to maintain exceptional standards and meet contractual obligations. Further, to effectively engage with a range of stakeholders, manage budgets and liaise with external bodies/agencies and partnerships.

The successful candidate will be based in our Warrington office with the possibility for some remote working. This role has the possibility to have flexible working hours, please state your preference in your application.


Reporting directly to the Managing Director, based in Warrington your main responsibilities will be:

• Overall management of the operations of both our Apprenticeship and Commercial delivery, meeting the requirements of our clients, Ofsted and the ESFA
• Manage company KPIs in relation to pipeline, caseloads, learner voice, complaints, learners passed planned end date and EPA
• Identifying risks including; non-achievement, budget overspend, resourcing and seek suitable solutions to mitigate
• Effective client engagement
• Production of monthly management reports for SLT meetings
• Supporting development of new programmes / products
• Overseeing website and social media activity to support promotion of the business
• Work closely with the Quality Team to ensure our programmes meet Ofsted requirements
• Working with Quality Compliance Manager developing and coordinating the roll out of new policies and procedures
• Keep up to date of professional and regulatory developments relating Ofsted and ESFA funding requirements
• Financial responsibilities include: Sales invoicing | Overall responsibility for supplier invoice approval | Commercial proposals | Monitoring and approval of • expenses
• Comply with GPDR regulations
• Ensure equality of opportunity for learners, employers and staff

Person Specification:​

• Significant experience in developing and managing training provision – preferably apprenticeships
• Excellent communication, customer service & organisation skills with attention to detail
• Proficient in Microsoft 365, particularly Word and Excel
• Personable and engaging
• Organised and self-reliant
• Enthusiastic and professional

Salary and benefits:

• £ Competitive
• Contributory pension scheme and life assurance
• A flexible benefits programme including the option to buy additional holidays and health cash plan
• Discounted gym memberships
• Regular training and career development
• Access to mental health support and professional financial advice

If this is something you are interested in, then please get in touch. Please forward your CV and contact details to opportunities@watertrain.co.uk and we will call you for an initial chat.

Learning & Development Coaches

We are looking for people with a real passion to pass on their knowledge, skills and experience to both new comers to the sector and to those who need upskilling.

Watertrain continues to be very successful in securing contracts with water companies across the country. The majority of this new business is for the delivery of the new Level 3 Apprenticeship Standard – Water Process Technician.

Are you a dynamic, personable and enthusiastic individual with operational experience in at least one of the following areas?

    • Water Treatment
    • Waste Water Treatment
    • Water Distribution – Network
    • Water Distribution – Leakage
    • Waste Water Network

We are looking for people to teach the knowledge aspects of the programme to small groups of learners in a classroom setting. We also need people who can do the one to one coaching and competency assessment on site with the learner.

Previous experience in teaching or training would obviously be great but not necessary. You will need the drive and enthusiasm to want to learn. Watertrain will provide all the training and support towards the relevant classroom teaching and assessment qualifications, as well as ongoing coaching and CPD.

Please click on the menu to the left to have a look at the programme units. This will give you an idea of some of the areas your knowledge and experience should relate to. We have a number of roles available and these could be on an associate or employed basis.

If this is something you are interested in, then please get in touch. Please forward your CV and contact details to opportunities@watertrain.co.uk and we will call you for an initial chat.

About Us:

Established in 2007, Watertrain is a leading training company for the water sector. We help employers to find effective solutions to immediate training needs and longer-term staff development through apprenticeship programmes, competency qualifications and bespoke training. Watertrain has a long and successful track record of delivering apprenticeship programmes and currently has two thirds of the market share with England based water companies.

Watertrain is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK Group consists of over 120 businesses and employs over 7,000 specialists. The group is headquartered in the United Kingdom and has an established presence in more than 40 countries around the world.